Software as a Service (SaaS) is a software licensing model in which software applications are centrally hosted by a provider and delivered to customers via a web browser. SaaS is typically licensed on a subscription basis.
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SaaS is a viable option for many contact centers wishing to improve profitability and customer experience without increasing operation costs. By reducing hardware and software support and maintenance costs by moving to the cloud, contact center executives can focus more time and resources on delivering exceptional customer experiences.
The practical use of SaaS
Have you ever found yourself wondering about the purpose of technology?
For many, the main goal of it is to foster improvements, whether in general well-being, accessibility for people, or productivity for companies.
With that in mind, an acronym that has been drawing considerable attention from companies is SaaS.
You have probably heard about it, or you might even use one of its resources, even if you are not aware of it.
Surprised? Then, let’s talk more about it!
If you have ever used Dropbox, Google Drive, or converters like Free PDF, we are happy to tell you that you have used a SaaS.
Not familiar with any of these? Well, hold on, because we have 2 cards up our sleeve that you certainly are aware of.